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Terms and Conditions

TERMS OF USE

Welcome to shopneighbour.com (the "Site"). NEIGHBOUR provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may link to a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. NEIGHBOUR reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the shopneighbour.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

 

PRIVACY -  WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

Under no circumstances will NEIGHBOUR sell or disclose any of your personal information to third parties. All information provided by you is to ensure your experience with NEIGHBOUR is as best as possible and that information will only be used internally.

 

NEIGHBOUR collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. NEIGHBOUR may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. bsidesjeans.com recognizes that it must maintain and use customer information responsibly.

 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

To serve you better, we may combine information you give us online with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

NEIGHBOUR will not rent or sell your e-mail address for any reason.

 

You can always update or delete your personal information on our web site. Simply log in in the menu at the top of each page on our site, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, e-mail customer service info@shopneighbour.com. Please be sure to include your e-mail address, full name and password.

 

We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

 

WE USE 'COOKIES' 

We use ‘cookies’ to help us remember and process the items in your shopping cart. They are also used to help us gather general information, and save and remember user preferences. This aids in your shopping experience with us. At any time you can delete saved cookies from your browsing history or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.

 

 

TERMS & CONDITIONS

You will receive an order summary once your order has been placed. This summarizes your order however it does not confirm it. Neighbour has the right to cancel an order at any time. Order cancellations may occur but are not limited to: lack of stock to fulfill the order, suspicion of fraud, or any discrepancies on an item’s description or price. We will contact you if we are unable to fulfill your order based on any of the reasons listed above. If we are unable to fulfill any item(s) in your order we will refund you for the item(s).

 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

 

UNDER 13

If you are under the age of 13, you are not permitted to submit any personal information to shopneighbour.com. shopneighbour.com is intended for users who are 13 years of age and older.

 

 

SECURITY

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On shopneighbour.com, we employ 256-bit Secure Sockets Layer (SSL) technology  that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.

 

 

USAGE RESTRICTIONS

All of the content you see and hear on the shopneighbour.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, text and program code such as html and javascript are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by NEIGHBOUR. The entire content of the shopneighbour.com web site is copyrighted as a collective work under Canadian copyright laws.

 

The content of the shopneighbour.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

 

No right, title or interest in any content or materials is transferred to you as a result of any such activities. NEIGHBOUR reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

 

Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from NEIGHBOUR.

 

 

INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights in the Goods shall, so far as not already vested, are the absolute property of NEIGHBOUR. The Buyer shall not register any Intellectual Property Rights or claim any such rights in the Goods and shall keep any rights notice of the suppliers on the Goods and shall notify the supplier if, it discovers any infringement of the supplier’s such rights by a third party. The buyer acknowledges that it has no right or license by virtue of having purchased the Goods or otherwise itself to manufacture the Goods.

 

 

DID THIS CHANGE?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

QUESTIONS?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@shopneighbour.com