125-12 Water Street
Vancouver, BC, Canada
+1 (604) 558.2555
11am-7pm Monday to Saturday
Frequently Asked Questions
Will this fit?
Our goal is to give accurate measurements whenever possible through our size charts on individual product pages. These measurements are accurate but approximate and therefore we also suggest whether to size up,down or wear your regular size. If you have any specific questions please email us at firstname.lastname@example.org or call us at 604/558.2555.
Comments & Concerns
If you have any comments, concerns or suggestions in regards to our website or content please feel free to email us at email@example.com. Your feedback is very important to us.
For orders within Canada and the USA we ship via Canada Post/USPS unless otherwise stated. You will receive a tracking number when your order is shipped.
Orders within Canada ship for a flat rate of $10 CAD or $20 CAD depending if you choose Standard Shipping (2-7 business days) or Xpresspost (1-4 business days).
Orders to the USA ship for a flat rate of $15 CAD or $30 CAD depending if you choose Standard Shipping (4-8 business days) or Xpresspost (2-5 business days).
All orders over $150 CAD ship for free to Canada and the USA via Canada Post/USPS Expedited Standard service. If you need your order by a specific date or would like to use a preferred carrier we can arrange for that as well. For additional shipping assistance please email us at firstname.lastname@example.org or call us at 604/558.2555.
We now ship to most countries around the World. We use TNT Express and TNT Economy Express for orders outside Canada and the USA.
Shipping rates to World locations depend on the weight and value of the package. Shipping rates via TNT Express start at $30 and reach your destination between 2-5 business days depending on your location. You will receive a tracking number when your package is shipped via TNT. If you would like us to use an alternate shipping carrier or service please contact us at email@example.com or by phone at 604/558.2555 and we will be happy to assist you.
Custom fees, duty charges and/or brokerage charges may apply on International shipments. This depends on the country of destination. Neighbour is not responsible for any additional charges incurred when goods are imported into your country. For any questions please contact the shop by phone or via email at firstname.lastname@example.org.
Returns & Exchanges
Returns, exchanges and store credits are accepted on regular price items within 14 days of shipment. All SALE items are final sale. Please send an email to email@example.com indicating your order number, the item(s) you wish to send back and whether you would like to return, exchange or have a store credit. Once the returned package is received the appropriate actions will take place depending on your request. All returned items must be unworn, with all tags and in original condition. All return shipping costs are the customer’s responsibility including any unnecessary duties or custom fees that may be incurred on a return. Neighbour is not responsible for any return items lost in transit.
British Columbia residents are subject to full sales tax. Other Canadian provinces and territories are subject to GST.
We accept Visa, Mastercard or PayPal as method of payment. All transactions are secure and encrypted and we never store your credit card information. You will receive a confirmation email notifying you that your order has been placed. If you have any questions please contact us by phone or via email at firstname.lastname@example.org
Under no circumstances will NEIGHBOUR sell or disclose any of your personal information to third parties. All information provided by you is to ensure your experience with NEIGHBOUR is as best as possible and that information will only be used internally.
Terms & Conditions
You will receive an order summary once your order has been placed. This summarizes your order however it does not confirm it. Neighbour has the right to cancel an order at any time. Order cancellations may occur but are not limited to: lack of stock to fulfill the order, suspicion of fraud, or any discrepancies on an item’s description or price. We will contact you if we are unable to fulfill your order based on any of the reasons listed above. If we are unable to fulfill any item(s) in your order we will refund you for the item(s).